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TROUBLESHOOTING

  • All or some of the keys on the console do not work.

    Massage the Keypads

    1. Unplug the treadmill from the wall outlet.
    2. While standing on both side rails, firmly massage over all keys in a circular motion using your fingers or a soft cloth.
    3. Plug in the treadmill and recheck the console keys.

    CORRECTIVE ACTION: If massaging the keypad doesn’t work, move to resolution #2.

    Upper Board Ribbon Cable Connections

    1. Unplug the treadmill from the wall outlet. Wait 60 seconds, allowing the lower board to discharge built up energy.
    2. Remove the screws that hold the console electronics to the console housing.
    3. From the top of the console, gently lift the console faceplate and electronics from the console housing.
    4. Verify that the ribbon cable connections are properly and securely in place. The ribbon cable is a thin clear cable with white stripes that connects to the bottom of the upper board. The ribbon cable should fit snugly into place.

    CORRECTIVE ACTION: Secure ribbon cable connections. If unable to secure connections, contact the retailer where you purchased the treadmill.

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  • Can’t acquire/read heart rate.

    Heart Rate Monitor Use

    • Good contact with the grip is essential. Before taking your pulse, stop walking and step on the side rails and place your hands on the contacts.
    • Try gripping the handlebar heart rate contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
    • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
    • Static electricity can damage the heart rate grip receiver and/or grips and cause either an "HR" or no reading at all.
    • View this troubleshooting chart for more details.
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  • Excessive static electricity/erratic heart rate readings.

    Rubber Mat

    Place a rubber mat under the treadmill to reduce the static carried from the carpet. These fitness mats are typically found at treadmill specialty stores or sporting goods stores.

    Eliminate Static

    • Stay away from nylon clothing. Wear cotton clothing to reduce static on the body.
    • Use an anti-static spray on clothing and/or around treadmill.
    • Try a different pair of shoes. Some shoes seem to add to static shocks.
    • Use humidifier to increase humidity in the air.

    Improper Grounding

    There may be an improper grounding of the heart rate receiver. Inspect the heart rate receiver to insure that grounding wire is attached.

    Replace Belt

    There may be defective grounding fibers in the running belt. Feel the underside of the running belt. It should have a smooth cottony feel to it. If the belt does not have this texture, contact the retailer where you purchased the treadmill.

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  • My running belt does not move.

    Check connections

    • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.
    • Make sure the console cable is not pinched or damaged in any way.
    • Turn the power off, unplug the power cable and wait 60 seconds. Remove the motor cover. Wait until all red LED lights have gone off on the motor control board before proceeding. Next, verify that none of the wires connected to the lower board are loose or disconnected.
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  • No console display.

    Power Source

    • Verify that the treadmill power cord is securely plugged into the wall outlet.
    • Verify that the treadmill power switch is turned on. If the red light on the switch is on, refer to the console display suggestions below.

    CORRECTIVE ACTION: If red switch light is on, refer to console display suggestions below. If switch light is not lit, contact the retailer where you purchased the treadmill.

    Crimped Power Cable

    1. Unplug treadmill from wall outlet. Wait 60 seconds, allowing lower board to discharge built up energy.
    2. Check power cord for pinches or crimps.

    CORRECTIVE ACTION: If power cord is pinched or crimped, contact the retailer where you purchased the treadmill.

    Appropriate Circuit

    Verify that the treadmill is on an appropriate dedicated circuit (consult your owner's manual). You can check this by going to the circuit breaker box in your home and turning the breaker with the treadmill off, and see if any other electronics turn off as well. CONTACT AN ELECTRICIAN TO VERIFY IF NECESSARY.

    Tripped Circuit Breaker

    Find the power control box for outlet and verify that specified circuit has not been tripped.

    CORRECTIVE ACTION: If the circuit breaker is tripped, reset breaker and try machine again. If breaker trips again, contact the retailer where you purchased the machine.

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  • Running belt is loose, drifting or slipping.

    Adjust Belt

    Refer to your treadmill owner’s manual for instructions on how to adjust the treadmill’s running belt or view instructions here.

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  • The elevation function is not working properly.

    Check connections

    1. Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.
    2. Unplug the treadmill from the wall outlet. Wait 60 seconds, allowing the lower board to discharge built-up energy.
    3. Remove the motor cover.
    4. Verify that there are no lights lit on the lower circuit board.
    5. Verify that all wires are securely and correctly placed on the lower circuit board, especially the large wire harness on the top of the circuit board with different colored wires coming out of it.
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  • The message “SAFETY KEY OFF” scrolls across the console display window.

    Safety Key

    Make sure safety key is properly inserted into the treadmill console. See chart for more details.

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  • Treadmill will stop and reset, or running speed is erratic.

    SEE PROBLEM #5, RESOLUTION #1: No Console Display; Power Source [LINK]

    Power Source

    Verify that the treadmill is plugged directly into the wall, not into an extension cord, surge protector or power strip.

    CORRECTIVE ACTION: If the treadmill is plugged into an extension cord, surge protector, or power strip, plug the machine directly into the wall.

    • Verify that the treadmill is on a dedicated circuit. CONTACT AN ELECTRICIAN TO VERIFY IF NECESSARY.
    • Verify circuit is not sharing power with appliances, computers, TV’s, etc.

    CORRECTIVE ACTION: The treadmill should be plugged into the appropriate dedicated circuit (consult your owner's manual) by itself. Sharing circuits can cause premature failure on inner electronic components.

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  • Console resets or has an erratic readout during a workout.

    Weak Batteries

    • Batteries in the console may be weak (non-programmable models that do not plug into wall outlet).
    • Replace the batteries in console with fresh batteries.

    Console Connection

    1. If necessary, unplug the elliptical from wall outlet. Wait 60 seconds.
    2. Remove the four screws that hold the console on the mast.
    3. Verify that the console’s wiring connection points are securely connected and not loose.

    CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact the retailer where you purchased the elliptical.

    Reassemble the console, plug in the elliptical if necessary and check issue.

    If these steps do not resolve problem, contact the retailer where you purchased the elliptical.

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  • Elliptical is making a noise.

    Check Noises/Clicking

    For noise troubleshooting, please follow this Service Maintenance Bulletin.

    Check the wheels on the elliptical pedal arms to see if they are making contact with the end caps on the guide rails. Fully extend guide rails to out-most position.

    CORRECTIVE ACTION: Fully extend guide rails to out-most position.

    Check for lack of lubrication on guide rails and roller wheels.

    CORRECTIVE ACTION: Using a Teflon based spray, lubricate the wheels and rails of the elliptical.

    Check for misalignment of the pedal arms or guide rails.

    CORRECTIVE ACTION: If pedal arms or guide rails are misaligned, go back though assembly steps as shown in your owner’s manual. You can access owner’s manuals here. If this does not correct the problem, contact the retailer where you purchased the elliptical.

    Check that the elliptical trainer is properly leveled.

    CORRECTIVE ACTION: Properly level machine according to the instructions in your owner’s manual. You can access owner’s manuals here. Double-check assembly steps.

    CORRECTIVE ACTION: Review assembly guide and verify that everything was done properly.

    If these steps do not correct the problem, contact the retailer where you purchased the elliptical.

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  • Heart rate is erratic or heart rate function is not working.

    Improper Grip

    • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
    • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
    • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
    • Static electricity can damage the heart rate receiver and/or grips and can cause either an “HR” or no reading at all.
    • Remove the console and verify that the heart rate cables are attached properly, making sure that the cables are securely inserted into the console.
    • View troubleshooting chart for more details.

    CORRECTIVE ACTION: If these options do not resolve heart rate issues, contact the retailer where you purchased the elliptical.

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  • No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak.

    Tension Cable

    The tension cable is not connected to the brake or has failed. Contact the retailer where you purchased the exercise bike.

    Power Supply

    Failed or improper power supply is the cause. Verify the power supply and make sure that the adapter is the correct voltage. Voltage information for you unit can be found in the Assembly section of your owner’s manual under Parts Included.

    CORRECTIVE ACTION: If resistance still does not function properly, contact the retailer where you purchased the exercise bike.

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  • Wireless chest strap: heart rate is erratic or is not functioning properly.

    Interference

    Electromagnetic interference may be occurring. Check immediate area for causes of interference: florescent lighting, electric dog fences, large electric motors, etc.

    CORRECTIVE ACTION: If the wireless heart rate monitor still does not function properly, contact the retailer where you purchased the elliptical.

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  • Console resets or has an erratic readout during a workout.

    Weak Batteries

    • Batteries in the console may be weak (non-programmable models that do not plug into wall outlet).
    • Replace the batteries in the console with fresh batteries.

    Console Connection

    1. If necessary, unplug bikes from wall outlet. Wait 60 seconds.
    2. Remove the four screws that hold the console on the mast.
    3. Verify that the console’s wiring connection points are securely connected and not loose.

    CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact the retailer where you purchased the exercise bike.

    Reassemble the console, plug in the bikes if necessary and check issue.

    If these steps do not resolve problem, contact the retailer where you purchased the exercise bike.

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  • Heart rate is erratic or heart rate function is not working.

    Improper Grip

    • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
    • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
    • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
    • Static electricity can damage the heart rate receiver and/or grips and can cause either an “HR” or no reading at all.
    • Remove the console and verify that the heart rate cables are attached properly, making sure that the cables are securely inserted into the console.
    • View troubleshooting chart for more details.

    CORRECTIVE ACTION: If these options do not resolve heart rate issues, contact the retailer where you purchased the exercise bike.

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  • No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak.

    Tension Cable

    Tension cable is not connected to tension knob. Remove tension knob from the console mast. Verify that the copper cable from the tension knob is seated properly in the keyhole located on the tension knob. Reattach cable if necessary. Refer to your owner’s manual on how to properly remove the tension knob.

    Tension cable is not connected to the brake or has failed. Contact the retailer where you purchased the exercise bike.

    Power Supply

    Failed or improper power supply is the cause. Verify the power supply and make sure that the adapter is the correct voltage. Voltage information for you unit can be found in the Assembly section of your owner’s manual under Parts Included.

    CORRECTIVE ACTION: If resistance still does not function properly, contact the retailer where you purchased the exercise bike.

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  • Wireless chest strap: heart rate is erratic or is not functioning properly.

    Interference

    Electromagnetic interference may be occurring. Check immediate area for causes of interference: florescent lighting, electric dog fences, large electric motors, etc.

    CORRECTIVE ACTION: If the wireless heart rate monitor still does not function properly, contact the retailer where you purchased the exercise bike.

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  • Can't find the proper saddle/seat position.

    Correct Seat Adjustment

    The saddle on an upright or the seat on a recumbent bike should be set so that there is a slight bend in your knee at the bottom of your pedal stroke (with the "ball" of your foot over the axel of the pedal).

    Saddle Height Adjustment

    To set the saddle height on an upright bike, unscrew the seat pin counterclockwise approximately 2 revolutions.

    Hold the saddle and pull the knob away from the machine. Position the seat post in the correct position.

    Release the pin and turn the knob clockwise so that there is no "side to side" play in the seat post.

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  • Internal noise when pedaling or rough feel while pedaling at higher resistance only.

    Brake Rub

    Magnetic brake is rubbing against the flywheel. Contact the retailer where you purchased the exercise bike.

    Surface

    The machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your owner’s manual for location of levelers.

    Bolts

    Improper assembly or loose assembly bolts. Verify assembly steps using owner’s manual. Tighten all bolts used for assembly.

    CORRECTIVE ACTION: If these options do not resolve noise issues, contact the retailer where you purchased the exercise bike.

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  • Seat slips backward (or the front of the machine moves forward) while pedaling.

    Seat Assembly

    1. Verify assembly steps of seat.
    2. Refer to the assembly guide in your owner's manual to verify that the seat is correctly assembled.

    Locking Mechanism

    Check to see that the seat locking mechanism located directly below the seat bottom is locked when riding.

    CORRECTIVE ACTION: If the mechanism is locked and movement still occurs, tighten the two bolts on either side of the seat locking mechanism. If the seat continues to slip, contact the retailer where you purchased the exercise bike.

    Surface

    Machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your owner’s manual for location of levelers.

    Bolts

    Loosen all the bolts attached during the assembly process, grease the threads using a lithium bike grease, and tighten again.

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  • When riding the recumbent bike, it feels like the seat will tip to the side.

    Proper Leveling

    1. Ensure that the unit is placed on a level floor.
    2. Ensure that the stabilizing feet on the rear frame are correctly positioned on the floor.

    Locking Mechanism

    1. Verify locking mechanism is working properly.
    2. Check to see that the seat locking mechanism located directly below the seat bottom is locked when riding.

    CORRECTIVE ACTION: Verify assembly steps are correct then contact the retailer where you purchased the exercise bike.

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